Troubleshooting Your Unresponsive Smartphone Screen

Smartphones have become an essential part of our daily lives. All our affairs are being managed by our smartphone devices. If they stop working, our whole life comes to a halt. 


This is why, in today’s article, we are discussing the ways to troubleshoot an unresponsive touch screen. As we all know, touch screens are necessary to operate a smartphone. 


In case, some fault occurs and it becomes unresponsive, we won’t be able to use our devices properly. But what can cause our screens to become unresponsive?

Causes Of An Unresponsive Screen:

As a matter of fact, many factors can cause an unresponsive screen. Some can be very basic such as;

  • Viruses and malware

  • An app that is not working properly

  • You might have made some changes in your phone settings

  • Dirty screen or hands which disables the screen to identify a touch

Or they can be serious such as;

  • Physical damage to the screen

  • Water accident

  • Software dysfunction

So, when troubleshooting an unresponsive screen, you need to do the following;

Check For Damage:

If you accidentally dropped your phone or it got hit by something, you should check the screen for any physical damage. There can be cracks or breakage of the screen. 

As a result, your screen might stop working, discolor, or simply blackout. Such damage should be addressed by professionals. 

Clean Your Hands And Device:

Sometimes your screen doesn’t respond because it fails to identify your touch. This can happen when your screen or your hands are dirty.

Also, if you are wearing any type of gloves, your screen will be unresponsive. Moreover, it will not work if your hands are wet. 

So, if your screen is not responding and you see no physical damage, try cleaning it with a soft lint-free cloth. 

Remove phone cover and protector for thorough cleaning. In addition to this, clean and dry your hands properly and try using your device.

Restart Your Device:

It is the very first thing we usually do when something goes wrong with our devices. Restarting or rebooting the device might resolve the temporary issues of your touch screen. 

However, if that continues to happen, you must find the root cause.

Check The Digitizer Connection:

Your device fell and the screen stopped working but you are unable to find any physical damage. Try tapping the corners. 

Sometimes the digitizer connection gets loose after a fall which can be corrected by this method.

Remove Attached Devices:

Remove any attached devices and reconnect as a faulty device might be causing the screen to malfunction. Furthermore, you can try removing and putting back your SIM card, memory card, or USBs.

Basic Troubleshooting:

Once you have checked the hardware and found no solution, you should move on to troubleshooting the software;

Check For A Problematic App:

Try finding a faulty app that is halting your screen. For this, you should check recently downloaded apps. 

Check For Malware:

A virus might be interfering with the proper function of your touch screen. Install good antivirus software and clean up your device.

Turn On Safe Mode:

When restarting your device, try to boot with the Safe Mode. This will prevent any program or app to run on your device and you can figure out where the problem exists. 

If your screen starts working in safe mode, it means some app was causing the issue.

Change Screen Sensitivity Settings:

Try reconfiguring your screen sensitivity settings;


  • For iPhone:


Turn off your phone’s 3D touch setting as this might create issues with screen sensitivity. For this follow the path;

Settings > Accessibility > Touch > 3D & Haptic Touch

Turn off the 3D touch option.


  • For Windows:


There is an option of touch calibration in windows. This can help you calibrate the center of your touch if you find it a bit off and eventually resolve your unresponsive screen too.  

Update Drivers:

Drivers manage the main functionality of your devices. Sometimes their performance is not well because they need to be updated.

Disable And Enable Drivers:

Check if your screen driver is disabled and re-enable it for a working touch screen.

Reinstall Drivers:

If all this does not work, you might have to uninstall and reinstall the driver for your screen. 

Advanced Troubleshooting:

In case, you fail to resolve the issue with your unresponsive screen, you might have to take some advanced steps such as;

Reset Your Device:

If you are unable to find which app or setting has interfered with your touch screen function, the final solution is resetting the device. 

You have to reset your device to factory settings. This will delete all recent changes you made to your device removing any problematic program or setting.

Contact Manufacturer:

If the issue still persists, the way out is to contact your device retailer or manufacturer for professional help.


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